1. Overview

At ESP Point, we provide digital tax filing, GST filing, compliance, accounting and advisory services.
Since these are service-based, professional, and personalized offerings, refunds are processed only under specific conditions listed below.

By using our Platform and purchasing any service, you agree to this Refund Policy.

2. No Refund for Completed Services

Once any of the following actions are performed, refunds cannot be issued:

ITR prepared or filed
GST return prepared or filed
Books or accounts updated
Advisory/consultation provided
Notice reply/draft prepared
Business registration initiated or completed
Documents verified or processed
Any work started based on your documents

Reason: These are professional services that require expert time and cannot be undone.

3. No Refund for User Delay or Non-Cooperation

Refunds will not be provided if:

You fail to share documents on time
You provide incomplete or incorrect information
You do not respond to calls/messages/emails
Filing could not be completed due to your negligence
Deadlines were missed due to late document submission

We work on a best-effort basis but require timely cooperation from users.

4. No Refund for Change of Mind

Refunds will NOT be issued if:

You purchased a service accidentally
You changed your mind
You found another service provider
You no longer require the service

Once the team has been assigned, the service is considered initiated.

5. Duplicate or Excess Payment

Refund is allowed only in the following situations:

Duplicate payment due to bank error
Extra amount charged due to technical error
Payment deducted but order not created

Such refunds will be processed after verification and may take 7–14 working days depending on the payment gateway/bank.

6. Service Not Delivered (Rare Cases)

Refund may be considered only if ALL the below conditions are met:

You have made full payment
You have submitted complete documents
No work has started
Our team was unable to initiate your service due to internal issues
The delay was not due to government portal/technical downtime

In such rare and genuine cases, a partial or full refund may be approved after internal review.

7. Non-Refundable Services

The following are strictly non-refundable:

Government fees
Penalties paid on your behalf
Payment gateway charges
Subscription fees
Consultancy charges
Urgent/priority processing fees

These costs are either non-recoverable or third-party dependent.

8. Quality Issues

If you believe the service provided was unsatisfactory, we encourage you to contact support so we can:

Recheck your documents
Improve/revise the work
Assign a different professional (if needed)

Refunds are not provided for quality disputes, but we will make every effort to fix the issue.

9. Cancellation Policy

Since our services start immediately after payment, cancellations are not allowed once a booking is confirmed.

10. How to Request a Refund

If you believe your case qualifies for a refund:

Contact support from inside the ESP Point Platform
Provide payment details, screenshot and reason
Our team will review eligibility
Approved refunds will be processed to the original payment method

Refund decisions are final and based on our internal service logs.

11. Processing Time

Upon approval:

Refunds are initiated within 3–7 working days
Bank/UPI/wallet processing may take 7–14 working days

We are not liable for delays caused by banks or payment gateways.

12. Final Decision

ESP Point reserves the right to:

Accept or reject refund requests
Issue partial refunds rather than full refunds
Verify service logs, communication history and document submission timelines

Our decision will be final to avoid misuse of services.